Frequently Asked Questions
1. How can these medications be free?
The substantial savings opportunities that the CanaRx mail order program
provides are due to the prices negotiated between most developed nations and the
pharmaceutical companies. CanaRx contracts government-licensed pharmacies in
2. Where do these medications come from?
All medications are sourced from Tier 1 Countries as designated by Congress for
safety purposes. Tier 1 Countries are deemed by the
3. What other
CanaRx administers over 20
4. Will CanaRx replace our current prescription benefit plan with Express Scripts?
No, CanaRx is a voluntary program that can only be used for select brand name medications listed on the CanaRx formulary. You will need to use your Express Scripts prescription benefit plan for medicines not listed on the formulary, such as controlled substance medications and antibiotics. Generic medications are not covered by CanaRx.
5. Do I have to use CanaRx for all of my brand name medications?
No, but if your medication is available through CanaRx, then the savings you will experience using Canarx may be as high as $480 per year as compared to purchasing the same medication monthly at your local pharmacy. However, you can, at any time, revert back to purchasing your medications at your local pharmacy with your doctor’s prescription.
CanaRx requires a completed enrollment form along with a valid Rx for a 90-day supply with 3 refills to be sent into us for registration. To avoid a possible delay it is recommended that you first inquire with one of our representatives for confirmation on whether medication is available to you. A 3-month prescription with 3 refills should be requested of your Physician and a 30-day script for local filling to ensure your continued course of therapy during your enrolment period. Enrollment Forms can be mailed to CanaRx or sent by fax directly from your Doctor’s office.
CanaRx maintains a calling schedule for all of our customers. CanaRx will attempt to reach you by phone three times when your refills are due and if unsuccessful a letter will be issued as a reminder for the customer to contact us.
Once all correspondence is received and registration is confirmed; it takes 3-5 business days to process internally. Your order is then sent to the distributing pharmacy for shipment abroad, please allow 21 business days for delivery of your first package.
All medications are delivered in the original sealed package supplied from the Brand Name manufacturer’s approved facility.
Medications not available through CanaRx should be ordered through your current prescription purchase plan.
6. What is our return policy?
Once medications have left the dispensing pharmacy CanaRx by law cannot accept medications back.
No, CanaRx does not offer generic medications. Generics can be obtained locally
If you are taking a generic medication and we suspect you have switched to brand without medical reason, we will deny your claim and notify the group.
A brand name drug is the original drug produced by the company responsible for its research and development and initial production. A generic drug is a copy of a brand name drug in terms of active ingredients, dosage, strength and usage. Generic drugs are generally less expensive than brand-name drugs. If a generic is available locally we encourage the patient to ask their doctor about taking the generic alternative.
Medication names appearing with (G) are available in a Generic version through your local prescription benefit plan. For a greater savings to your healthcare plan, ask your Physician about taking a Generic equivalent of your medication.
Medications supplied by CanaRx are manufactured in the same approved
facilities as those sold in the
Your medication may not be available for one of the following reasons:
Generic drugs are excluded because they usually cost less in the
· Medications requiring refrigeration are excluded since they may spoil during transit.
· Narcotics and controlled substances are excluded because of safety concerns, as well as, laws and regulations.
· Medications likely to be required right away, such as antibiotics for an infection, are excluded because of the time required to purchase them abroad.
· The medication may be available for purchase locally at a lower cost to your health plan.
When visiting your Doctor ask to review the list of medications for possible substitution. There may be comparable medications available through your program.
There are no individual shipping charges. All shipping costs are included in the program.
Please allow 21 business days for delivery of package.
CanaRx does not require a signature upon delivery; this may be at the discretion
U.S. Customs can hold any package for any length of time. Generally, our orders can take anywhere from to 10 days to clear customs.